30-Day Return and Refund Policy

We want you to trust and be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 calendar days from the date you received your order.

To be eligible for a return, items must:

• Be in new, unused, and resalable condition.
• Include all original packaging, accessories, manuals, and documentation.
• Be accompanied by the original sales receipt, order confirmation, or proof of purchase.

Please note, we reserve the right to refuse returns that do not meet these requirements.

Restocking Fee

A 15% restocking fee will be deducted from the refund amount for eligible returned items. This fee helps cover inspection, handling, and restocking costs.

The restocking fee may be waived if:

• The item was received damaged or defective.
• An incorrect item was shipped due to our error.
• The return is otherwise required by applicable law in recalls.

Non-Returnable Items

The following items are not eligible for return or refund unless required by law:

• Final sale or clearance items.
• Gift cards.
• Personalized or custom-made products.
• Opened consumable or hygiene products.
• Products damaged through misuse, abuse, or unauthorized modifications.

Refund Process

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

• Your refund will be issued to your original method of payment.
• The applicable restocking fee and any non-refundable shipping charges will be deducted.
• Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery. We may request photographs or other documentation to process your claim. If the claim is approved, we will provide a replacement, repair, or full refund, including any applicable shipping costs.

Exchanges

Please thoroughly inspect your items immediately when received. Exchanges are available for defective or damaged items but they must be reported within 3 days. For all other exchanges, customers may return the original item (subject to this policy) and place a new order.

Contact Us

If you have any questions about returns or refunds, please contact our customer service team at Customer Service@dynamicDimenzion.com with your order number and proof of purchase.

By making a purchase, you acknowledge and agree to the terms of this Return & Refund Policy.